Product Introduction

Certificate

Company Introduction

• Lides is a professional brand enterprise specializing in the production and sales of disposable tableware. Since its establishment in 2018, it has been deeply rooted in the industry, achieving a full chain layout from research and development design, production and manufacturing to global sales. Based on 15 years of experience in the disposable tableware industry, Lides is committed to providing safe, environmentally friendly, and efficient disposable tableware solutions to global customers. Its products are exported to countries around the world and have become a trusted partner in the international food and beverage supply chain.

Pre-sales service: Precise matchmaking, customized solutions

• In depth research on customer needs：Professional customer service team communicates one-on-one to understand customer application scenarios (such as fast food, takeout, airline meals, picnics, etc.), order size, budget, and special needs (such as customized logos, special specifications, environmentally friendly material preferences), and outputs personalized product solutions.

• Sample support and testing：Provide free samples (or low-cost sampling) to support customers in conducting actual usage tests (such as load-bearing tests, high temperature tolerance tests, etc.), confirm product compatibility before starting mass production, and reduce customer trial and error costs.

• Cost optimization suggestions：Based on the customer's order size and delivery cycle, combined with production scheduling and raw material prices, we provide tiered pricing and cost optimization solutions (such as mixed packaging, bulk purchase discounts, logistics optimization) to help customers balance quality and cost.

After sales service: Full process guarantee, quick response

• Order performance guarantee：Promise to deliver on time. If there is a delay due to force majeure on the production end, notify the customer 4 days in advance and provide emergency plans (such as coordinating backup production lines, adjusting logistics methods) to minimize the impact on customer operations.

• Quality problem handling：If customers provide feedback on product quality issues, we will respond within 24 hours and provide a solution within 48 hours (such as reshipment, return or exchange, compensation for losses). We will also trace the production process, optimize the quality control process, and avoid similar problems from happening again.

• Long term cooperation support：Provide dedicated service managers for long-term cooperative customers, conduct regular follow-up visits to collect feedback, and track product usage experience; Proactively push new products/technology upgrade solutions in response to market trends to help customers maintain competitiveness.

Brand concept and vision

• Let "Guards What You Serve" not only be a slogan, but also a commitment that runs through the entire product lifecycle.

FAQ

1.What safety standards do your products comply with?

• Our products meet international standards: FDA (USA), EU 10/2011 (EU) and GB 4806 (China). Relevant certificates and test reports are available on request.

  Relevant certificates including test reports,,Such as - EU 10/2011,- LFGB,- FDA 21 CFR 177.1520,- BPA Free MSDS and factory audit reports, can be provided upon customer request.

2.Is there any odor?

• Tableware made from food grade raw materials is basically tasteless. If environmentally friendly recycled materials are used, they may have a slight original flavor.

3.Are tableware prone to deformation and leakage?

• Adopting thickened design, reinforced edges, leak proof buckles/sealing covers and other processes to prevent deformation and leakage. For soup products, it is recommended to use a sealing cover and leak proof film for dual protection.
  

4.What is the cooperation process?

• After sales support: providing quality problem tracing, replenishment, long-term cooperation discounts, etc.
  

  Requirement communication: You provide product type, quantity, customization requirements, target market, etc;

  Proposal quotation: We provide product proposals and quotations (including MOQ, unit price, and delivery time);

  Sample confirmation: If customization is required, provide samples for your confirmation (the sampling period is about 3-7 days, and the cost can be negotiated);

  Order production: arrange production after confirmation, with full traceability throughout the process (provide production progress feedback);

  Inspection and shipment: Support third-party inspection or self owned QC inspection, and send to the destination through logistics/sea/air freight;