The Lides team adheres to the service principle of "professionalism, efficiency, and thoughtfulness", from pre-sales "precise demand service" to after-sales "quick problem solving", guarding your dining experience and brand reputation throughout the process, making "environmentally friendly tableware" not only a product choice, but also a strategic partner for sustainable management.
Lides focuses on the research and development, production, and service of environmentally friendly paper tableware and supporting products. With "safety, environmental protection, and convenience" as its core, it provides one-stop quality solutions for global catering scenarios (family gatherings, outdoor picnics, corporate team building, catering stores, etc.), making the dining experience easier and the environmental burden lighter.
Pre-sales service: Precise matchmaking, customized solutions
In depth research on customer needs：Professional customer service team communicates one-on-one to understand customer application scenarios (such as fast food, takeout, airline meals, picnics, etc.), order size, budget, and special needs (such as customized logos, special specifications, environmentally friendly material preferences), and outputs personalized product solutions.
Sample support and testing：Provide free samples (or low-cost sampling) to support customers in conducting actual usage tests (such as load-bearing tests, high temperature tolerance tests, etc.), confirm product compatibility before starting mass production, and reduce customer trial and error costs.
Cost optimization suggestions：Based on the customer's order size and delivery cycle, combined with production scheduling and raw material prices, we provide tiered pricing and cost optimization solutions (such as mixed packaging, bulk purchase discounts, logistics optimization) to help customers balance quality and cost.
After sales service: Full process guarantee, quick response
Order performance guarantee：Promise to deliver on time. If there is a delay due to force majeure on the production end, notify the customer 4 days in advance and provide emergency plans (such as coordinating backup production lines, adjusting logistics methods) to minimize the impact on customer operations.
Quality problem handling：If customers provide feedback on product quality issues, we will respond within 24 hours and provide a solution within 48 hours (such as reshipment, return or exchange, compensation for losses). We will also trace the production process, optimize the quality control process, and avoid similar problems from happening again.
Long term cooperation support：Provide dedicated service managers for long-term cooperative customers, conduct regular follow-up visits to collect feedback, and track product usage experience; Proactively push new products/technology upgrade solutions in response to market trends to help customers maintain competitiveness.
